Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@shellcb.com.
- All
- Pre Sale Questions
- Technical + Theme Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes, we offer **worldwide shipping**! Shipping times depend on your location. Please check our Shipping Policy for more details.
We accept **major credit cards, PayPal, and other secure payment methods** for a smooth and safe checkout process.
Yes! We provide **special pricing for bulk and wholesale orders**. Contact us at support@shellcb.com for details.
For food safety reasons, we **do not accept returns on edible products**. However, if you receive a damaged or incorrect item, please contact us within **7 days of delivery**, and we’ll assist you.
Once your order ships, we’ll send you a **tracking number via email**, so you can monitor your package.
You can reach us anytime at support@shellcb.com. We’re happy to help!
Technical + Theme Questions
Yes! All our products are **food-grade, safe, and compliant with international standards**. They are perfect for edible use in baking, cake decoration, and confectionery.
We specialize in a variety of edible decoration supplies, including **Edible Marker Pens, Ink Cartridges, Wafer Paper, Rice Paper, Baking Paper, Chocolate Paper, Edible Gel, Coloring Dust, Coloring Oils, and Cake Decoration Sugar Balls**.
To ensure the best quality, store them in a **cool, dry place, away from direct sunlight**. Always close the caps tightly after use.
Our **edible markers work best on dry and smooth surfaces** like fondant, wafer paper, and royal icing. They may not perform well on wet or oily surfaces.
We offer both **natural and artificial food-safe colors**. Please check the product description for specific ingredient details.
Yes! Our **Wafer Paper and Rice Paper are perfect for edible printing** using food-safe ink cartridges.
If you have any additional questions, feel free to reach out to us at support@shellcb.com. We're here to help! 😊